Call: +971 42257153 | Email: sales@fsiae.com

IT SERVICE DESK

IT SERVICE DESK

IT Service Desk is the first point of contact for any IT related issues and queries raised by the client. The IT Service Desk team in Dubai attend issues that can be resolved over phone or live chat or through secure screen sharing. IT service desk in Dubai team coordinate with other Information and Technology (IT) teams and experts to resolve IT requests within the Service Level Agreement set by client.

The benefit of availing IT service desk is that IT Service desk team is available 24X7 support even on holidays. Our secure remote connection tool enables a screen sharing session with client computer to fix the issues instantly without visiting the site.

Majority of the IT issues can be resolved by our IT Service desk in Dubai. This saves time for both clients to avoid productivity loss and turnaround time.

With our IT service You will enjoy!

Out of office hour support

Benefit of IT service desk is that the technical team are available to support any time throughout the year. This makes our clients confirmable to get in touch with IT even if they are working from home.

Why worry about sensitive data on your computer?

Out IT service desk personal will inform you to close or hide all applications or data that should not be visible to others. Before connecting to the computer, our support team will inform you if you have sensitive data or feel uncomfortable providing remote support to the IT Service Desk team.

Below are the majority of issues can be fixed by IT Service desk team in Dubai

  • Check Active directory account status
  • Reset Passwords
  • Help setup or resolve WiFi connection
  • Setup printer access for PCs
  • Troubleshoot applications installed on PCs
  • Setup and configure email accounts
  • Update patches and antivirus on PCs

Ways to contact IT Service desk team

IT Service Desk is the first point of contact for any IT related issues and queries raised by the client. The IT Service Desk team in Dubai attend issues that can be resolved over phone or live chat or through secure screen sharing. IT service desk in Dubai team coordinate with other Information and Technology (IT) teams and experts to resolve IT requests within the Service Level Agreement set by client.

The benefit of availing IT service desk is that IT Service desk team is available 24X7 support even on holidays. Our secure remote connection tool enables a screen sharing session with client computer to fix the issues instantly without visiting the site.

Majority of the IT issues can be resolved by our IT Service desk in Dubai. This saves time for both clients to avoid productivity loss and turnaround time.

FSI is a customer centric organization.Call FSI IT Service desk on +971 565476800. Our dedicated Support team will be available 24X7 to assist our customers.

Instantly clients can chat with our IT Service desk team to have the issues addressed. We have enabled whats app for technical chat support for our user convenience.

Register IT issues or requests Online by clicking the helpdesk link https://fsiae.com/help. The team will look in to the issue and call back the client and schedule appointment to check the issues as soon as the ticket received.

IT service desk team constantly monitor support emails. Our clients can address any non-critical issues by sending an email to support@fsiae.com. One of the technical consultant will replay with further actions.