FSI Information Technology (“FSI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services, website, and IT solutions.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, company name, email address, phone number, billing details, and other contact information when you request our services or contact us.
- Technical Data: IP address, browser type, operating system, device information, and usage details through cookies or similar technologies.
- Service Data: Data required for providing IT support and managed services, including system logs, configuration details, and diagnostic information.
2. How We Use Your Information
We process collected data to:
- Provide and maintain our IT services and support.
- Communicate with you about inquiries, projects, and service updates.
- Improve our website, solutions, and customer experience.
- Meet legal and regulatory obligations.
3. Sharing & Disclosure
FSI does not sell or rent personal data. We may share information only with:
- Trusted Service Providers: Third parties who help us deliver services (e.g., cloud hosting, payment processing) under strict confidentiality agreements.
- Legal Requirements: When required by law or to protect our legal rights, safety, or property.
4. Data Security
We use industry-standard security measures—encryption, access controls, and regular monitoring—to safeguard your data from unauthorized access, alteration, or loss.
5. Data Retention
We retain personal information only as long as necessary for the purposes described or as required by applicable laws.
6. Your Rights
Depending on your jurisdiction (including UAE PDPL or GDPR), you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at [email protected]
7. Cookies & Tracking
Our website may use cookies or similar technologies to improve functionality and analyze traffic. You can control cookie settings through your browser.
8. International Data Transfers
If we transfer data outside the UAE, we ensure appropriate safeguards (such as contractual clauses) are in place to protect your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
FSI Information Technology
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 42257153